Shipping & Payment Info
Thank you for shopping with Maison Royal.
This page explains the basic information about shipping, payment, tracking, and customs for your order.
1. Shipping Destinations
We offer international shipping to selected countries and regions.
Shipping availability may vary depending on the product, courier service, customs situation, and local regulations.
2. Order Processing
Orders are processed after payment has been confirmed.
Before shipping, we may review your order details, shipping information, and payment status.
Processing may take longer during high demand, stock shortages, courier delays, holidays, or other unexpected circumstances.
3. Delivery Time
Delivery times vary depending on the destination country or region, shipping method, customs clearance, and local delivery conditions.
Any estimated delivery time is only an estimate and is not guaranteed.
4. Tracking Information
After your order has been shipped, we will provide tracking information by email, WhatsApp, Telegram, or another contact method you provided.
Tracking updates may take some time to appear after shipment.
5. Customs, Duties & Import Regulations
International shipments may be subject to customs inspections, import restrictions, duties, taxes, and clearance fees in the destination country.
Any duties, taxes, clearance fees, or other import-related costs are the responsibility of the customer.
Customers are responsible for checking whether the product can be imported into their country or region before placing an order.
6. Payment Methods
Available payment methods may vary depending on your country and order details.
Payment instructions will be provided by our team when you place an order through WhatsApp or another contact method.
7. Payment Confirmation
Orders will only be processed after payment has been confirmed by us.
For bank transfers, cryptocurrency payments, or other payment methods that require manual confirmation, verification may take additional time.
We may ask you to provide proof of payment or transaction details when necessary.
8. Shipping Issues
If your package does not arrive, arrives damaged, or tracking information is not updating, please contact us within 14 days of the expected delivery date with your order details. After this period, our ability to investigate or claim with the courier may be limited.
Delays or holds caused by couriers, customs, or local authorities are not fully under our control, but we will do our best to check and support you where possible.
9. Contact
For questions about shipping or payment, please contact us:
Email: [email protected]
WhatsApp: +1 (431) 829-2168
Telegram: @mr_support00
